Service Operations Assistant
$31,200–$31,200 year
On-siteLewisville, Texas, United States
Job Summary
Oversee front-end operations, customer service functions, Drive Up & Go execution, and daily store activities to ensure exceptional service and operational excellence. Assist the Service Operations Manager in managing cashiering, self-checkout, and service desk workflows while monitoring service levels and staffing adjustments. Provide direction and coaching to associates, supporting training, onboarding, and development efforts to foster a positive work environment. Monitor order accuracy for digital fulfillment and maintain compliance with company policies, safety standards, and financial controls. Serve as manager-in-charge when assigned and participate in store meetings to achieve operational objectives.
Required Qualifications
- High school diploma or equivalent
- Ability to stand and walk for extended periods
- Ability to bend, reach, lift, and perform repetitive motions throughout the workday
- Ability to lift and carry up to 50 pounds regularly and heavier loads with assistance when necessary
- Ability to move throughout all areas of the store safely and efficiently
- Ability to work in a fast-paced retail environment with changing priorities
- Ability to work flexible schedules, including evenings, weekends, and holidays
Desired Qualifications
- Previous retail, customer service, or leadership experience
- Customer focus
- Leadership and team development
- Front-end operations knowledge
- Drive Up & Go operations
- Communication and interpersonal skills
- Problem-solving and decision-making
- Labor and productivity awareness
- Organization and attention to detail
- Accountability and dependability
- Adaptability and teamwork
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