Service Operations Assistant
On-siteFort Worth, Texas, United States
Job Summary
Oversee front-end operations including checkout, self-checkout, and cash office functions while ensuring adequate staffing and monitoring productivity. Deliver exceptional customer service by handling concerns, refunds, and service recovery situations to maintain a positive shopping environment. Assist with cash management, balancing processes, and compliance with safety, regulatory, and loss prevention policies. Support associate development through training, coaching, and performance feedback while coordinating schedules and daily work assignments. Monitor queue management and checkout efficiency to support operational goals and store profitability.
Required Qualifications
- Ability to stand and walk for extended periods
- Frequent bending, reaching, lifting, and carrying up to 40 pounds
- Ability to work in a fast-paced retail environment
- Ability to perform repetitive movements associated with front-end operations
- Ability to work flexible schedules, including evenings, weekends, and holidays
Desired Qualifications
- High school diploma or equivalent preferred
- Previous retail, grocery, customer service, or front-end experience preferred
- Leadership or supervisory experience preferred
- Strong customer service and communication skills
- Basic cash-handling and operational knowledge preferred
- Leadership and team development
- Customer service excellence
- Cash-handling and operational accuracy
- Problem-solving and conflict resolution
- Time management and organizational skills
- Strong communication and interpersonal abilities
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