Service Operations Administrator
$60,000–$65,000 year
Hybrid · Waltham, Massachusetts, United States
Job Summary
Coordinate and schedule service events, generate and manage service quotes, and maintain CRM data to support Field Service Engineers and Technical Support teams. Manage credentialing for field personnel to ensure site access compliance, monitor customer feedback and escalate trends, triage incoming leads for proper routing within sales and service, and assist with contract administration and documentation. Collaborate cross-functionally to ensure seamless service delivery. Working in a hybrid arrangement at the Waltham facility (4 days/week). Target salary range $60,000-$65,000/year. Proficiency in CRM systems (Salesforce) and Microsoft Office tools (Excel, Outlook, Teams) is required.
Required Qualifications
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
- High attention to detail with a focus on data accuracy and process adherence
- Excellent communication and interpersonal skills with the ability to work cross-functionally
- Customer-focused mindset with a commitment to delivering high-quality service support
- Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office tools (Excel, Outlook, Teams)
- Ability to analyze information, identify trends (e.g., survey feedback or data issues), and escalate when needed
- Strong problem-solving skills with the ability to work independently and proactively
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