Service of Process Administrator
HybridNew York City, New York, United States or New York, United States
Job Summary
Manage client queries via telephone and email regarding current appointments, new enquiries, and general Service of Process work. Calculate appointment fees, provide quotes, and follow up on transaction timelines. Liaise with London, Hong Kong, and Ireland offices to accept appointments. Maintain the in-house database by entering company and appointment data, recording legal documents, and checking financial sanctions. Assist with termination letters by merging daily database reports into client reminders. Handle post and courier packages, provide cover for colleagues during absences, and support credit control and the Escrow team as needed.
Required Qualifications
- Strong organisational skills
- High level of attention to detail
- Friendly and helpful manner
- Commitment to a high level of customer service
- Ability to work on their own initiative independently
- Aptitude for implementing efficient processes
- Reliable and conscientious approach
- Good communication skills
- Confident telephone manner
- Previous experience in process administration
- Experience dealing with high volumes of work
- IT literate
- Excellent computer skills
- MS Office
- Excel
- Outlook
- Basic numeracy skills
Desired Qualifications
- Professional services or financial services industry experience
- Experience in a legal organisation
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