Service Now Architect
$124,800–$131,040 year
On-siteSan Antonio, Texas, United States
Job Summary
Lead the design and development of complex ServiceNow solutions for employee onboarding, defining technical specifications, data models, and integration points with HR systems and third-party applications. Collaborate with business stakeholders and IT teams to optimize onboarding processes, recommend innovative solutions, and leverage workflows to improve efficiency. Provide technical leadership by reviewing designs, troubleshooting complex issues, and ensuring adherence to architectural standards and best practices. Contribute to project delivery by adhering to timelines and budgets while staying abreast of the latest ServiceNow platform features to enhance the onboarding experience.
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, or a related field
- 7+ years of experience as a ServiceNow Architect or a similar senior technical role
- Proven experience in designing, developing, and implementing complex ServiceNow solutions, with a strong focus on the Onboarding module
- Deep understanding of ServiceNow architecture, including platform components, data model, and integration capabilities
- Extensive experience with ServiceNow scripting (JavaScript, GlideScript) and workflow development
- Expertise in ServiceNow development best practices, including security, performance tuning, and scalability
- Strong understanding of ITIL framework and other ITSM best practices
- Proficiency in SQL, relational databases, and integration technologies (REST APIs, SOAP)
- Experience with Agile development methodologies and DevOps practices
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