Service Now AI Architect
$99,100–$132,100 year
HybridMississauga, Ontario, Canada
Job Summary
Lead architecture strategy, standards, and roadmaps for ServiceNow AI and intelligent automation solutions. Design scalable, enterprise-grade solutions leveraging Now Assist, AI Agents, Workflow Data Fabric, and emerging AI capabilities. Develop conceptual, logical, and solution architectures supporting business transformation initiatives. Partner with stakeholders, product teams, engineers, and enterprise architects to translate business needs into technical solutions. Establish AI governance, security, compliance, and operational guardrails aligned with enterprise standards. Guide implementation teams through architecture reviews, design decisions, integrations, and platform best practices. Mentor architects and engineering teams while promoting modern architecture, cloud, DevOps, and AI adoption practices.
Required Qualifications
- 8+ years of experience in solution architecture, enterprise architecture, software engineering, enterprise applications, or technology consulting
- 5+ years of ServiceNow architecture experience leading enterprise-scale implementations
- Experience designing and delivering enterprise solutions across multiple business domains
- Hands-on experience with ServiceNow AI capabilities such as Now Assist, AI Agents, Predictive Intelligence, Virtual Agent, or Workflow Data Fabric
- Strong knowledge of solution architecture, integration design, APIs, cloud technologies, and security principles
- Experience communicating architecture strategy and technical decisions to both technical and business audiences
- Bachelor's degree in Computer Science, Information Systems, Engineering, Information Technology, or equivalent experience
- Ability to participate in meetings, workshops, and presentations both virtually and in person
- Ability to perform the essential functions of the role with or without reasonable accommodation
- Limited travel may be required based on business needs
- Hybrid or remote work arrangements may be available in accordance with company policy
- In office requirement, we are Flex and Connect with 2 days a week in office
Desired Qualifications
- Experience delivering Generative AI, Agentic AI, intelligent automation, or LLM-powered solutions
- Knowledge of AI governance, model oversight, responsible AI practices, and regulatory compliance
- Experience with ITSM, HRSD, CSM, Employee Center, App Engine, or other ServiceNow product suites
- Familiarity with TOGAF, enterprise architecture frameworks, and architecture governance practices
- Experience supporting cloud modernization, DevOps, CI/CD, Infrastructure as Code, and observability initiatives
- ServiceNow certifications such as CSA, CIS, CAD, CTA, or AI-focused certifications
- Experience in healthcare, pharmaceutical, or other highly regulated industries
- Track record of leading innovation initiatives, proof-of-concepts, and enterprise transformation programs
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