Service Manager – WPS (Z160)
On-siteDallas, Texas, United States
Dallas, Texas, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Oversee daily operations of the Service Desk, Deskside Support, SCCM infrastructure, VDI environment, and Security Services. Lead a team of technicians and agents, providing training, mentorship, and performance management. Manage hardware and software inventory, vendor relationships, and asset lifecycle while ensuring compliance with security policies. Monitor service KPIs, resolve complex technical issues, and drive process improvements to optimize service delivery. Collaborate with cross-functional teams to implement incident management processes and maintain accurate documentation.
Required Qualifications
- Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience)
- Proven experience in managing IT services, with a focus on SCCM, Tools, VDI, and Security
- Strong knowledge of IT service management (ITSM) and ITIL best practices
- Understanding of security principles and experience with security compliance standards
- Excellent communication, problem-solving, and leadership skills
- Experience with warehouse and asset management (if applicable)
Desired Qualifications
- Relevant certifications, such as CompTIA Security+, ITIL, or vendor-specific certifications
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