Service Manager - WI, IL, IA
$103,200–$173,400 year
On-siteCambridge, Massachusetts, United States
Job Summary
Plan, prepare, and manage projects from beginning to end by developing cost estimates, mapping purchase orders, and executing against cost targets while owning performance relative to Fulfillment 5 and customer KPIs. Serve as the primary customer interface and lead daily project execution status calls, Day 2 calls, and OEL spot checks to maintain accountability. Conduct audits, inspect work teams during installation and commissioning, and analyze close-out metrics to determine proximity to operating plan targets. Preside over field employees, including outage and construction managers, while negotiating subcontract terms, approving technical reports, and ensuring EHS standards are met through FME plans. Manage PO limits, unbilled shipments, and accounts receivable to remain within cost targets, and lead shift handover reviews to improve future project effectiveness.
Required Qualifications
- 5 to 7 years applicable experience and demonstrated success/knowledge
- 3+ years managing and developing employees
- 3+ years of specialized/industry experience
- Bachelor's degree or equivalent in related field with minimum 5 years project management experience
- Experience in power generation or technical industry can be substituted for degree and/or project management experience
- English proficiency required
- Ability and willingness to work holidays, weekends and overtime as required by field assignments
- Travel may be required
Desired Qualifications
- Excellent customer service and interpersonal skills
- Proficient in project management
- Ability to solve complex problems
- Excellent communication skills
- Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines
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