Service Manager - Weins Auto Group (CO)
$85,000–$120,000 year
On-siteMarkham, Ontario, Canada
Markham, Ontario, CanadaOn-siteFull Time$85,000–$120,000 yearLarge
Full TimeLarge
Job Summary
Oversee day-to-day operations and profitability of the service department, ensuring quality performance, customer satisfaction, and overall effectiveness. Forecast sales, gross, and key expenses monthly and annually while hiring, coaching, and training staff to meet departmental objectives. Manage technician productivity, monitor technical work, and coordinate with the parts department to maximize service advisor performance. Maintain compliance with federal and provincial regulations, address customer complaints professionally, and strive to continuously improve average CSI scores.
Required Qualifications
- A minimum of 3-5 years of experience in Service Management within automotive retail
- Experience with PBS
- Possesses technical training from a technical college, high school co-op program, and/or manufacturers' training program
- A candidate who possesses a qualified 'Class A' technician certification
- Strong working knowledge with computers and Microsoft Office Suite (PowerPoint, Excel, Word, etc.)
- Strong operational leadership abilities (transparency, reporting, safety first, policy and compliance adherence etc.)
- Possesses knowledge of applicable local, provincial, and federal regulations and laws pertaining to automotive parts and service
- Must be able to open and close repair work orders
- Excellent communication skills, interpersonal skills, and strong presentation skills
- Valid Ontario Driver's License with clean driver's abstract
Desired Qualifications
- Prior parts experience
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