Service Manager - Water Treatment
$109,000–$121,000 year
On-siteDallas, Texas, United States
Job Summary
Oversee a team of 10 to 15 Service Technicians and manage industrial water treatment systems to achieve operational excellence. Direct smaller-scale projects including Mobile Water Systems and Refurbishments, while reviewing engineering drawings and optimizing project efficiency. Proactively resolve service issues, allocate resources, and maintain fleet compliance with DOT standards. Provide daily guidance to field staff, review service reports, and lead preventive maintenance programs across customer accounts. Collaborate with sales, regeneration, and internal teams to ensure contract fulfillment and foster sustainable growth. Requires on-call availability for emergency responses and a Bachelor's degree in a technical field with five years of water industry experience.
Required Qualifications
- Bachelor of Science degree in a technical field (e.g., Chemistry, Chemical, Mechanical or Electrical Engineering), OR an Associate's Degree in electrical, industrial/mechanical, engineering, or water treatment disciplines
- Ability to obtain a TWIC card
- Minimum of 5 years of water industry experience in ion exchange, water treatment, reverse osmosis or membranes and related equipment, or in applicable fields such as electrical, industrial, mechanical, maintenance, or plumbing
- Minimum of 8 years of experience in managing people
- Estimated travel associated with this role: 20%
- Ability and willingness to work in all weather conditions
- Ability and willingness to: read and interpret technical manuals, procedures, and regulations; write reports that may include design and calculations for parameters or equipment placement
- Ability and willingness to work in diverse environments, including industrial, manufacturing, and power industry facilities
- Ability and willingness to be on-call for emergency response
- Knowledge of OSHA Standards and other Quality and Safety protocols
- DOT qualification experience
- High degree of adaptability and experience in Management of Change
- Solid financial acumen
- Proficiency in project management and project controls
- Computer proficient
- Excellent analytical skills
- Reliable and thorough approach to problem-solving
- Exceptional organizational and time-management skills
- Strong communication skills
- Knowledge, Skills, & Abilities: Vocational training in applicable fields such as electrical, industrial/mechanical maintenance, water treatment, or plumbing
Desired Qualifications
- Certification in Project Management
- Mechanical or Electrical Engineering/Technology
- active training in Project Management coursework, such as Six Sigma
- Root Cause Analysis training
- Water Treatment License
- In-depth knowledge of industrial water treatment processes, particularly wastewater
- Proficient in Google Suite, Tableau, and Salesforce
- Thorough understanding of industrial maintenance activities, including permitting processes
- Certifications or extensive experience in leadership
- Experience in water plant operations or maintenance
- Knowledge of commercial and industrial membrane systems and UV systems
- Knowledge of PLC logic/programming
- Knowledge of ion exchange and membrane theory and operation, as well as pretreatment applications
- College coursework in chemistry
- Experience driving company vehicles such as panel vans or service trucks
- Ability and willingness to work in various environments, including Hospitals, industrial wastewater and food/beverage facilities
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