Service Manager - Wallingford CT

Manage daily operations of the VIP service department by prioritizing workplace safety, enforcing regulatory compliance, and ensuring all associates complete required LMS and ASE training. Build and develop a high-performing team through structured coaching, hiring top talent, and facilitating career paths for associates. Coordinate work order dispatching to technicians, monitor customer appointments via email, and execute the 5 for 5 process to educate clients on vehicle conditions. Oversee facility and equipment maintenance, manage daily location preparation, and conduct inspections of the service area and parking lot. Maintain clean service departments and secure unclaimed vehicles at close of business. Schedule the team for 50 hours per week across five days, attending off-site meetings and training sessions as needed. Communicate daily through huddles and bi-monthly store meetings to align on standards and policies.