Service Manager - Village Auto Sales
On-siteSaskatoon, Saskatchewan, Canada
Job Summary
Lead daily service operations including technicians, advisors, and workflow while driving shop productivity, efficiency, and profitability. Build and execute plans to grow service revenue and RO count by managing scheduling, work distribution, and turnaround times. Ensure high customer satisfaction through strong communication and monitor key KPIs such as labour gross, effective labour rate, and technician efficiency. Collaborate with Sales, Parts, and Leadership to maximize total dealership performance and maintain organization across work orders, warranty, and internal processes. Recruit, develop, and coach a high-performing team while taking ownership of vehicle reconditioning, cleanup, detailing, and final preparation to ensure vehicles meet dealership standards.
Required Qualifications
- Proven experience in a Service Manager or senior service leadership role
- Strong organizational and operational discipline
- A mindset focused on growth, accountability, and results
- Ability to manage both people and financial performance
Desired Qualifications
- Experience in powersports, automotive, or a related industry is preferred
- Comfortable working across multiple product categories and brands
- Strong communication and leadership skills
- Someone who takes ownership and treats the department like their own business
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