Service Manager
On-siteSterling, Virginia, United States
Job Summary
Oversee daily operations of the service department, ensuring efficiency and quality service delivery for commercial HVAC and plumbing teams. Manage and support service technicians through scheduling, training, and performance management while developing strong client relationships to address concerns and drive satisfaction. Monitor service metrics, budgets, and profitability to support operational success, enforce safety procedures and compliance, and assist in business development by identifying new service opportunities. Collaborate with internal departments to optimize resource allocation and ensure accurate documentation of all service activities and reports.
Required Qualifications
- 5+ years of experience in HVAC and/or plumbing service management
- Strong leadership and team management skills
- Excellent problem-solving abilities and customer service mindset
- Knowledge of industry regulations, safety standards, and best practices
- Proficiency in service management software and Microsoft Office Suite
- Strong communication and organizational skills
Desired Qualifications
- Previous experience in a commercial HVAC and plumbing service environment
- Technical certifications in HVAC or plumbing
- Business development and sales experience within a service department
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