Service Manager
On-siteTerrell, Texas, United States
Job Summary
Develop and enforce Service Department processes to maximize return on investment while optimizing workflows for internal and external customer satisfaction. Create annual department goals and budgets aligned with organizational objectives, then execute marketing plans to drive profitable labor sales. Coordinate customer clinics and field days, schedule jobs based on employee skills, and review work orders for billing accuracy. Manage recruiting, staffing, and employee development activities while submitting warranty claims within required timeframes. Ensure all tools, equipment, and vehicles remain in good working order. Requires 3+ years of Service Department experience, ability to work extended hours and weekends, and familiarity with John Deere products.
Required Qualifications
- 3+ years experience in Service Department operations
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Ability to write and speak effectively to individuals and groups
- Familiar with John Deere and competitive products
- Basic understanding of financial principles relative to Service Department operations
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends
- Excellent customer service skills
- High School Diploma or equivalent experience
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