Service Manager
On-siteEaston, Pennsylvania, United States
Job Summary
Lead the Service Center as the primary service advisor, integrating sales and service experiences while managing workflow, staffing, and KPIs. Train mechanics, engage customers to recommend timely service, and control costs by organizing service orders and ensuring efficient bike builds. Write over 50% of shop work orders and communicate directly with customers, while reviewing reports to find efficiencies and anticipate team needs. Maintain a clean department and develop future leaders through active coaching. This role requires 3+ years of bicycle service center experience and is based at Trek Store Easton in Waterloo, WI.
Required Qualifications
- 3+ years of bicycle service center experience
- A commitment to delivering the best possible experience for every customer
- An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
- Proactive approach to staying up to date on industry changes and trends
- Excellent communication skills
- Great leadership skills and the ability to motivate and develop future leaders
- Ability to plan effectively and stay a step ahead of your shop's needs
- A positive, pitch-right-in attitude and motivation to help every customer find what they need
- Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
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