Service Manager
On-siteFort Worth, Texas, United States
Fort Worth, Texas, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Lead the Service Center as the primary service advisor, integrating sales and service experiences while holding mechanics accountable for workflow, staffing, and KPIs. Train your team, manage service costs, and write over 50% of shop work orders to ensure clean, efficient operations. Engage with customers to recommend the right service, organize service orders, and proactively review reports to find efficiencies. Anticipate shop needs to keep both service and sales teams set up for success, ensuring bikes are built and delivered on time.
Required Qualifications
- 3+ years of bicycle service center experience
- Excellent communication skills
- A positive, pitch-right-in attitude and motivation to help every customer find what they need
- Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
- Great leadership skills and the ability to motivate and develop future leaders
- Ability to plan effectively and stay a step ahead of your shop's needs
- A commitment to delivering the best possible experience for every customer
- An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
- Proactive approach to staying up to date on industry changes and trends
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.