Service Manager
On-siteWagga Wagga, New South Wales, Australia
Job Summary
Lead strategic development and operational oversight of the Wagga Wagga recovery Hub, overseeing day-to-day operations, and ensuring client-centered service delivery aligned with organisational values, quality standards, and best-practice principles. Manage budgets, risk, infrastructure, and contractual requirements; lead multidisciplinary teams; embed continuous quality improvement and client feedback into service planning; build partnerships and referral pathways; represent TSA at sector forums and contribute to the broader AOD landscape. Requires a degree in social work, psychology, welfare, community development or a related field and 5+ years of leadership experience in the AOD sector. Commitment to social justice, inclusive, person-centered care, and compliance with accreditation and governance frameworks.
Required Qualifications
- A degree in social work, psychology, welfare, community development or a related field
- Extensive experience in the AOD sector with a minimum of 5 years’ experience in leadership
- A proven record of managing large and complex services, leading teams, and navigating compliance frameworks
- Trauma informed, harm minimisation, recovery-oriented knowledge of models of care
- Strategic, data-informed mindset with ability to plan, evaluate and grow services
- Criminal Justice experience is desired
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