Service Manager
On-siteSearcy, Arkansas, United States
Job Summary
Oversee all Front of House daily operations, manage Front of House employees, and ensure Legendary Food and Legendary Service are delivered to guests. Drive sales, steps of service, and guest satisfaction while enforcing compliance with employment policies and maintaining restaurant cleanliness and guest safety. Provide or direct Front of House training, manage performance evaluations, coaching, and discipline, and control liquor orders and costs. Assist in developing key employees by providing daily feedback, review applications, interview, and hire Front of House staff. Direct work by setting hours, schedules, and assigning tasks before, during, and after open hours. Create a fun, safe environment through contests, theme nights, and incentives while practicing safe food handling procedures.
Required Qualifications
- Front of House daily operations management experience
- Front of House employee management experience
- Guest service experience
- Driving sales experience
- Steps of service knowledge
- Guest satisfaction management
- Employment policy enforcement experience
- Restaurant cleanliness management experience
- Guest safety management experience
- Front of House training experience
- Performance evaluation experience
- Coaching experience
- Discipline experience
- Liquor order management experience
- Liquor cost control experience
- Liquor law enforcement experience
- Responsible Alcohol Service guidelines knowledge
- Key employee development experience
- Assistant manager development experience
- Hourly employee development experience
- Daily feedback on performance experience
- One-on-one meeting experience
- Application review experience
- Interviewing experience
- Hiring experience
- Hiring recommendation experience
- Work direction experience
- Hour setting experience
- Weekly schedule setting experience
- Task assignment experience
- Safe food handling procedures knowledge
Desired Qualifications
- Passion for people
- Passion for providing a legendary guest experience
- Wild growth mindset
- Working with happy, enthusiastic over-achievers
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