Service Manager
On-siteHot Springs, Arkansas, United States
Hot Springs, Arkansas, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Oversee all Front of House daily operations, manage employees, and drive sales while enforcing compliance with employment policies and safety standards. Direct Front of House training, conduct performance evaluations, and manage liquor orders and costs. Review applications, interview, and hire Front of House staff, then assign tasks and set schedules before, during, and after open hours. Provide daily feedback during one-on-ones and implement contests or theme nights to foster a fun, safe environment. Manage safe food handling procedures and ensure guest satisfaction is delivered consistently.
Required Qualifications
- Front of House experience
- Front of House training experience
- Performance evaluation experience
- Coaching experience
- Discipline experience
- Liquor order management
- Liquor cost control
- Liquor law knowledge
- Responsible Alcohol Service guidelines knowledge
- Key employee development experience
- Assistant manager development experience
- Hourly employee development experience
- Daily feedback on performance experience
- Application review experience
- Interviewing experience
- Hiring experience
- Recommending hiring experience
- Work direction experience
- Setting hours experience
- Weekly scheduling experience
- Task assignment experience
- Safe food handling procedures knowledge
Desired Qualifications
- Passion for people
- Passion for providing a legendary guest experience
- Wild growth mindset
- Working with happy, enthusiastic over-achievers
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