Service Manager
$46,800–$74,880 year
On-siteSan Diego, California, United States
Job Summary
Lead front-end operations and oversee store activities in the absence of Store Manager and Assistant Store Manager. Drive store sales, manage team member recruitment, engagement, and retention while preparing work schedules and training staff. Resolve customer complaints, champion customer service surveys, and coordinate hiring events to build candidate pipelines. Manage hourly staffing, discipline, performance appraisals, and department records ensuring compliance with safety, health, and labeling standards. Assist with ordering, stocking, merchandising, and verifying accurate pricing while addressing emergencies and equipment failures. Communicate sales promotion information and maintain clean, organized work areas.
Required Qualifications
- Be at least 21 years of age
- Have a high school diploma or equivalent
- Be flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays
- Able to lift 60 pounds between 15 inches and 70 inches above the ground
- Lifting heavier items is required occasionally
- Pushing and pulling racks and U-boats of merchandise is common throughout a typical day
- Push and pull force required ranges from 80 pounds to 100 pounds
- Stand on hard surfaces continuously
- Walk up to 2 miles
- Reach vertically to access upper levels
- Transfer items horizontally
- Wear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes, long pants, and gloves (latex and or cut-resistant)
- Tools and equipment used include, but are not limited to, phone, computer, mouse, keyboard, ovens, freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, and pallet jacks
Desired Qualifications
- A degree in business management, marketing, retailing, communications, advertising, or related field preferred
- Have demonstrated success leading total building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and merchandising
- Professional communication skills, both written and verbal, along with attention to detail, analytical, and solution-focused decisiveness
- Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software
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