Service Manager
On-siteRoswell, Georgia, United States
Job Summary
Proactively prepare work schedules, train team members, and lead front-end operations while driving store sales, labor, margins, and shrink. Listen to and resolve customer complaints in compliance with company standards, champion customer service surveys, and organize hiring events to build a candidate pipeline. Manage discipline, performance appraisals, and career development conversations for hourly staff, ensuring department records and cash handling comply with legal policies. Assist with ordering, stocking, and rotating merchandise, verify accurate labeling and pricing, and address emergencies, equipment failures, and safety concerns. Maintain clean, sanitized work areas and adhere to all health, safety, and compliance regulations.
Required Qualifications
- Be at least 21 years of age
- Have a high school diploma or equivalent
- Be flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays
- Able to lift 60 pounds between 15 inches and 70 inches above the ground
- Lifting heavier items is required occasionally
- Pushing and pulling racks and U-boats of merchandise is common throughout a typical day
- Push and pull force required ranges from 80 pounds to 100 pounds
- Stand on hard surfaces continuously
- Walk up to 2 miles
- Reach vertically to access upper levels
- Transfer items horizontally
- Wear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes, long pants, and gloves (latex and or cut-resistant)
- Use tools and equipment including, but not limited to, phone, computer, mouse, keyboard, ovens, freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, and pallet jacks
Desired Qualifications
- A degree in business management, marketing, retailing, communications, advertising, or related field preferred
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