Service Manager
On-siteReno, Nevada, United States
Job Summary
Proactively prepare work schedules, train team members, and resolve customer complaints while ensuring superior service and compliance with safety, health, and labeling standards. Lead front-end operations by overseeing cash handling, merchandising displays, and inventory rotation, including stocking, facing, and rotating products with attention to code dates. Manage hourly staffing, discipline, and performance appraisals for cashiers, clerks, and shoppers, while executing sales promotions and coordinating hiring events to build a candidate pipeline. Address emergencies, equipment failures, and team conflicts through clear discussions, ensuring all department records and signage comply with company policies.
Required Qualifications
- Be at least 21 years of age
- Have a high school diploma or equivalent
- Be flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays
- Able to lift 60 pounds between 15 inches and 70 inches above the ground
- Lifting heavier items is required occasionally
- Pushing and pulling racks and U-boats of merchandise is common throughout a typical day
- Push and pull force required ranges from 80 pounds to 100 pounds
- Stand on hard surfaces continuously
- Walk up to 2 miles
- Reach vertically to access upper levels
- Transfer items horizontally
- Wear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes, long pants, and gloves (latex and or cut-resistant)
- Tools and equipment used include, but are not limited to, phone, computer, mouse, keyboard, ovens, freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, and pallet jacks
Desired Qualifications
- A degree in business management, marketing, retailing, communications, advertising, or related field preferred
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