Service Manager
On-siteEl Paso, Texas, United States
El Paso, Texas, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Lead front-end operations and oversee store activities in the absence of Store Management, driving sales, labor, margins, and shrink goals. Proactively prepare work schedules, train team members, and manage discipline and performance appraisals while recruiting and building a candidate pipeline. Resolve customer complaints, ensure compliance with safety and labeling standards, and maintain clean, sanitized work areas. Assist with merchandise stocking, pricing verification, and emergency response. Coordinate team appreciation programs and communicate sales promotion execution to the cashier team.
Required Qualifications
- Be at least 21 years of age
- Have a high school diploma or equivalent
- Have demonstrated success leading total building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and merchandising
- Professional communication skills, both written and verbal, along with attention to detail, analytical, and solution-focused decisiveness
- Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software
- Be flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays
- Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items is required occasionally
- Pushing and pulling racks and U-boats of merchandise is common throughout a typical day. Push and pull force required ranges from 80 pounds to 100 pounds
- Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, and transfer items horizontally
- Wear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes, long pants, and gloves (latex and or cut-resistant)
- Tools and equipment used include, but are not limited to, phone, computer, mouse, keyboard, ovens, freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, and pallet jacks
Desired Qualifications
- a degree in business management, marketing, retailing, communications, advertising, or related field preferred
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