Service Manager
$90,000–$95,000 year
On-siteGarden City, New York, United States
Job Summary
Maintain resident request systems, manage work order records, and perform preventative maintenance on HVAC, plumbing, electrical, and structural systems. Diagnose repairs for major equipment, enforce safety policies, and supervise staff, vendors, and contractors. Operate the community within budgeted guidelines by managing capital expenditures, preparing annual budgets, and overseeing make-readies. Schedule 24-hour emergency coverage with an alternating on-call requirement while ensuring adherence to uniform policies and OSHA regulations. Assist in hiring staff and evaluate service employee performance to cultivate resident satisfaction and control expenses.
Required Qualifications
- High School diploma or equivalent
- Valid Driver's license
- 5+ years practical experience, verification of maintenance experience, and demonstrated skills
- Experience managing a service team
- Fair housing training
- EPA certification required for properties with A/C units, as well as pool operations, electrical and universal certification
- Knowledge of OSHA requirements
- Knowledge of HVAC and Plumbing
- Knowledge of energy mgmt. systems (EMS) or building automated system (BAS)
- Knowledge of lighting, power systems, and energy consumption
- Knowledge of communication and alarm systems
- Knowledge of basic interior and exterior building maintenance
- Strong working knowledge of Microsoft Office (Outlook, Word) with ability to type documents and maintain accurate records
- Strong leadership skills and attention to detail
- Solid teamwork skills with flexibility to adjust to changing project requirements and deadlines
- Ability to anticipate the maintenance needs of the property
- Ability to lift/move 25 lbs. regularly and 50 lbs. occasionally
- Possible exposure to changing weather conditions and chemical fumes
- Ability to analyze problems and develop solutions
- Ability to keep sensitive information highly confidential
- Excellent written and verbal communication skills
- Strong organizational and interpersonal skills, and the ability to deal professionally with co-workers, residents, and vendors
- Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion
- Ability to work independently, prioritize work, and ask for further clarification when necessary
- Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events
- Must be reliable and always present a positive and professional image
- Must be well-versed in operating and maintaining building maintenance and mechanical facilities
- Must be available for weekend shifts
- Must be able to lift 50 lbs
Desired Qualifications
- Yardi experience preferred
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