Service Manager
On-siteFort Dodge, Iowa, United States
Fort Dodge, Iowa, United StatesOn-siteFull Time
Full Time
Job Summary
Oversee daily activities of the service department to maximize scheduling and real-time utilization of resources while managing repair orders and service professionals. Analyze customer needs to determine the technician mix, coordinate workflow with store management, and enact contingency plans for escalated issues. Review ongoing employee performance, recommend salary adjustments or promotions, and ensure proper training. Participate in planning processes and post-analyze issues to drive process improvements. Maintain a cooperative working climate and project a favorable company image.
Required Qualifications
- High school diploma or the equivalent
- Ability to lift and/or move items over 25 lbs
- Close vision
- Distance vision
- Color vision
- Peripheral vision
- Depth perception
- Ability to adjust focus
- Ability to talk
- Ability to hear
- Ability to stand
- Ability to walk
- Ability to bend
- Ability to kneel
- Ability to stoop
- Ability to crouch
- Ability to crawl
- Ability to climb
- Monday through Friday availability
- 8:00am – 5:0pm availability
- Early morning availability
- Evening availability
- Weekend availability
- Holiday availability
Desired Qualifications
- Advanced education such as a mechanical/technical Industry certificate or college degree
- Customer service in a mechanically oriented work environment (diesel engines, hydraulics) experience
- Experience with farming or small construction equipment
- Strong ability to communicate well both orally and in writing
- Ability to establish and maintain positive working relationships with co-workers, vendors and customers
- Ability to professionally manage difficult customer situations
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