Service Manager / Service Leader Opportunity – GMC of Vacaville

Oversee daily service department operations, including advisors, technicians, dispatch, repair order flow, and customer communication. Coach service advisors to improve appointments, follow-up, customer updates, closing ratios, and repair order quality. Monitor open repair orders, technician productivity, comeback repairs, warranty compliance, and repair order documentation. Work closely with the Parts Department to improve parts ordering, receiving, returns, check-out, and old-part handling. Maintain clear processes for shop tools, customer communication, warranty procedures, and internal workflow. Review department performance, including labor sales, gross profit, efficiency, productivity, customer retention, and customer satisfaction. Help grow the service department through leadership, communication, accountability, and consistent processes.