Service Manager

Communicate, enforce, and monitor service department processes to ensure customer satisfaction while driving revenue, managing expenses, and generating profitability that meets or exceeds budget. Create annual location service department goals and budget, execute marketing plans, and process warranty claims within required timeframes. Schedule jobs, coordinate logistics for customer and supplier units, and review work orders for accuracy prior to billing. Manage recruiting, staffing, and employee development activities, including annual performance reviews and training plans. Operate and maintain vehicles, tools, and equipment; ensure all safety rules, protocols, and pre-shift meetings are followed. Maintain knowledge of John Deere and competitive products while supporting operational safety, security, and appearance of company assets.