Service Manager

Manage day-to-day operations of the service department, ensuring efficient workflow and timely repairs. Supervise and mentor a team of diesel technicians, providing guidance, training, and performance feedback. Schedule and prioritize work orders to meet customer expectations and minimize equipment downtime. Maintain strong customer relationships by communicating clearly and effectively about diagnostics, estimates, repairs, and timelines. Ensure compliance with safety standards, environmental regulations, and company policies. Monitor parts inventory and work with the parts department to ensure timely procurement. Review and analyze service reports, KPIs, and technician productivity to drive continuous improvement. Collaborate with sales and operations teams to support business goals.