Service Manager
$90,000–$120,000 year
On-siteGaithersburg, Maryland, United States
Job Summary
Ensure Technicians are equipped for their tasks with a focus on safety and inspect job sites for compliance, quality control, and customer satisfaction. Act as a dynamic leader, motivating your team in the field several days a week while coaching and teaching to drive an exceptional safety culture and talent development. Lead a team of Service Technicians in a fast-paced environment, helping them solve complex customer issues and drive operational excellence. Develop and maintain relationships with customers, identifying service needs and creating estimates, while supporting Administration, Service Coordinators, and Sales teams. Focus on team development through coaching and teaching and driving the apprenticeship program.
Required Qualifications
- Experience in building high-performing service teams
- Commercial HVACR service experience
- Industry-related Service Manager or Service Supervisor experience
- Ability to develop HVAC maintenance and service estimates
- Excellent communication, interpersonal, and customer service skills
- Strong problem-solving and critical thinking abilities
- High energy and adaptability for a dynamic workload
- Professional demeanor and positive attitude
- Inspire and motivate team members
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