Service Manager
On-siteCairo, Cairo, Egypt
Job Summary
Manage complex service delivery operations for Philips medical devices, leading field service engineers and coordinating cross-functional teams to ensure projects meet scope, budget, and timeline requirements. Oversee the end-to-end service lifecycle from initiation through post-delivery review, analyzing performance data to identify trends, optimize processes, and implement strategic improvements that enhance efficiency and customer satisfaction. Develop strong relationships with key customers as a trusted advisor, facilitating regular meetings to address concerns and discuss enhancements while ensuring compliance with contractual obligations and industry regulations. Proactively manage service delivery risks by identifying potential issues and coordinating mitigation strategies to drive continuous improvement and operational excellence.
Required Qualifications
- Bachelor's / master's degree in healthcare, Engineering, Business Administration or equivalent
- Minimum 7 years of experience within Service Delivery -Management or Customer Relationship Management in Medical Devices Industry or equivalent
- Minimum 5 years of experience in MR /CT modality
- Experience with customer service management/biomedical with team leading experience
- Customer focused & High Commitment to patient safety and quality
- Role model (Responsive, High discipline, agile and have high consistency in delivering results)
- Have the skills, ability to lead, inspire & develop high talented professional team members, and being open to feedback for driving results and fostering team engagement & positive performance culture
- Have excellent analytical skills to solve problems and to make decisions on spot, as well as being able to articulate complex procedures by thinking laterally and offer creative solutions
- Fluency in English, verbal and written in addition to local language
- For our office-based teams, this means working in-person at least 3 days per week
- Onsite roles require full-time presence in the company's facilities
- this role is a field/role
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