Service Manager
$65,000–$75,000 year
On-siteMilford, Ohio, United States
Job Summary
Coach and mentor service technicians through regular ride-alongs and one-on-one meetings while leading daily huddles and team meetings. Monitor key performance metrics including revenue per technician, average ticket, close rate, and customer satisfaction to drive department profitability. Manage technician schedules and workflow to ensure jobs are completed accurately, while resolving customer escalations and coaching staff on communication excellence. Interview for new hires, conduct onboarding, and build a strong talent pipeline through structured check-ins. This role requires 5+ years of service industry experience and 3+ years in leadership, with a salary of $65,000–$75,000. Based in Milford, Ohio, you'll report to the General Manager and contribute to a national family of service brands.
Required Qualifications
- 5+ years of experience in the service industry
- 3+ years of leadership experience
- Experience managing and coaching field technicians
- Strong understanding of service performance metrics (KPIs)
- Proven ability to improve team performance and profitability
- Experience handling customer escalations
- All candidates are required to undergo pre-employment Background and Drug Screenings
- All candidates are required to undergo a Motor Vehicle Record Check
Desired Qualifications
- ServiceTitan experience is a plus
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