Service Manager Opportunity in Fontana, CA
$31,200,000–$41,600,000 year
On-siteFontana, California, United States
Job Summary
Develop the customer service business in the assigned region by establishing goals, strengthening customer relations through routine visits, and selling service agreements and products. Oversee daily operations of a team of experienced Service Technicians, including planning workloads, providing technical support, and conducting interviews, hiring, and training for new employees. Control costs, maximize profit levels within budgetary guidelines, and achieve defined sales goals for revenue and quantity of compressors serviced. Proactively identify and resolve customer service issues while maintaining a safe working environment by enforcing safety procedures, arranging mandated training, and ensuring compliance with Federal laws and regulations. Manage administrative routines and facilitate communications with technical support, sales, marketing, and customers. Some travel required with a valid driver's license.
Required Qualifications
- 5-7 years of directly relevant experience, preferably within the compressed air industry
- Knowledge of safety practices and procedures and OSHA regulatory compliance
- Must be proficient in Microsoft Office, including Word and Excel
- Must have a valid driver's license
- Must be self-directed
- Excellent organizational skills
- Supervisory skills
- Interpersonal skills
- Verbal communication skills
- Written communication skills
- Problem-solving skills
- Must be able to travel
Desired Qualifications
- Associate's or Bachelor's Degree preferred
- Proficiency in IBM Lotus Notes applications
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