Service Manager
On-siteMadison, Tennessee, United States
Job Summary
Manage daily account functions including audits, scrub counts, route reconciliations, truck maintenance logs, and linen reconciliation to ensure customer retention. Hire, train, develop, and coach Route Service Representatives who deliver clean linen and pick up soil products, while covering routes during absences and running logistics around vacations and holidays. Maintain full ownership of the customer experience and fleet safety through DOT/FMCSA compliance and route oversight. This leadership role supports a growing healthcare linen management system that measures department utilization to eliminate excess internal costs.
Required Qualifications
- previous management experience
- strong leadership skills
- demonstrated quality focus
- customer-centric mindset
- knowledge of DOT/FMCSA compliance
- financial awareness
- reliable transportation
- ability to pass customer credentialing requirements
Desired Qualifications
- a bachelor's degree
- experience in a route-based or distribution environment
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