Service Manager, Non Exempt
On-siteMcKinney, Texas, United States
Job Summary
Conduct daily front-of-house operations by managing Guest Services, servers, bartenders, and concessions to ensure consistent luxury service standards. Lead hourly staff through interviews, onboarding, and daily coaching while overseeing in-seat dining, auditorium sales, and special event execution. Execute daily opening, mid, and closing duties, including pre-shift Take One meetings to drive sales goals and KPI tracking. Audit sales performance, maintain facility cleanliness and safety, and resolve guest issues proactively to uphold the Cinépolis brand image. Partner with the Assistant General Manager on scheduling, analytics, and operational adjustments.
Required Qualifications
- High School Diploma or equivalent
- 1+ years of bar and restaurant management
- 2+ years of supervisory experience
- Full service background, have restaurant knowledge, including inventory control and operations
- Standing, walking, lifting, twisting, bending, and traversing stairs on a frequent basis
- Availability to work during holidays, nights, and weekends
- Ability to work in a fast pace environment
- Proven leadership and motivational skills
- Displays a professional appearance and is a positive role model within the restaurant and Support office
- Strong written and verbal communication skills
- Strong decision-making skills
- Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners
- High guest satisfaction expectations and focus
- Resourceful problem-solving skills
- Self-motivated and results driven
- Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously
- Holds self and others accountable to consistently maintain high performance standards
- Must occasionally lift and/or move up to 10 pounds
- Must be able to light lift 25lbs to 50lbs occasionally with assistance
- Must be able to walk, bend, and stand for periods of time
- Must be able to use hands to finger, handle, or feel; and reach with hands and arms
- Must be able to regularly work in a theater environment where typical levels of noise, dust and activity can be expected
Desired Qualifications
- Bachelor's degree in Business Management, Hospitality or related field
- ServSafe certification
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