Service Manager
$100,000–$100,000 year
On-siteAmsterdam, New York, United States
Job Summary
Lead and develop a critical customer-facing department while building scalable processes and performance metrics. Strengthen and expand the installer and service partner network through cross-functional collaboration with sales, engineering, manufacturing, and operations. Improve customer satisfaction and service responsiveness to drive visible impact on company performance and long-term growth. This role requires 7+ years in service operations or technical service, 5+ years of leadership experience, and proficiency with ERP or CRM systems. Based in a stable, growth-oriented manufacturing environment, the team values safety, innovation, and a customer-first approach.
Required Qualifications
- 7+ years of experience in service operations, technical service, project management, customer support management, or a related field
- 5+ years of leadership experience
- Proven success improving processes, workflows, and team performance
- Experience managing customer issues and driving resolution to completion
- Experience working with ERP, CRM, or service ticketing systems
- Technical aptitude related to mechanical, hydraulic, electrical, or industrial equipment
Desired Qualifications
- Experience working with PLC driven systems is a plus
- Experience with distributor, installer, dealer, or service networks is a plus
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