Service Manager
On-siteTownsville, Queensland, Australia
Job Summary
Ensure team Key Performance Indicators and contractual obligations are consistently met and exceeded while establishing clear operational direction across various locations. Develop a culture of performance by providing leadership, supervision, coaching, and mentoring to build team capacity. Deliver timely monthly financial reporting and forecasting, remaining accountable to the Regional or Operations Manager regarding business risk, governance, and financial performance. Foster a client-focused environment committed to service excellence. Requires Australian citizenship or permanent residency, management experience, and a current driver's licence. Full-time role with 12 weeks paid parental leave and access to leadership development pathways.
Required Qualifications
- Australian Citizen or Permanent Resident
- Experience in customer service or a client facing role
- Experience in management and leading a team
- Hold a current Drivers Licence
Desired Qualifications
- demonstrated experience of motivating employees and working with clients in overcoming challenges
- Happy and confident liaising with multiple external and internal stakeholders
- Confident working towards KPIs and overseeing placements that result in sustainable and lasting employment for our clients/employers
- An overall desire to be part of our broader atWork Australia family, with a true belief in our purpose: to connect people and business, so both can thrive
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