Service Manager
$74,880–$79,040 year
On-siteAnnapolis, Maryland, United States
Job Summary
Plan and execute service maintenance activities by scheduling tasks, ordering supplies, and independently troubleshooting HVAC, plumbing, electrical, and general repairs. Manage work order reports, coordinate contractor assistance, and maintain vendor relationships while ensuring all expenses stay within budget. Lead the service team through training and development, uphold CRC standards for curb appeal and work quality, and communicate mechanical details to the Community Manager and residents. Maintain strong customer service skills while participating in the on-call rotation. This role offers competitive pay, a rent discount for live-in staff, quarterly bonuses, and comprehensive benefits at a privately-owned family company founded in 1960.
Required Qualifications
- Minimum 2-3 years of Service Manager experience in multifamily
- EPA required
- Ability to independently troubleshoot maintenance concerns
- Ability to assess and address problems quickly
- Good organization skills
- Strong follow up
- Must be a go-getter
- Strong communication skills
- Customer service skills
- Vehicle
- Driver's license
- Tools
- Participate in the on-call rotation
Desired Qualifications
- 2-3 years of Service Manager experience in multifamily preferred
- Technical skills: ability to troubleshoot/repair/maintain HVAC components
- Technical skills: appliance repair
- Technical skills: carpentry
- Technical skills: plumbing
- Technical skills: electrical
- Technical skills: all general CRC maintenance requirements
- Basic computer skills relevant for the role highly preferred
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