Service Manager
$100,000–$140,000 year
On-sitePortland, Oregon, United States
Job Summary
Supervise and manage all Service Department operations and personnel at the Portland, OR branch, including coaching staff, scheduling repairs, and maintaining proper staffing levels for road mechanics and parts personnel. Review internal and external matters involving branch operations and expenses, while responding to all customer requests regarding the full product line. Monitor Work-In-Process and non-billable percentages to ensure branch profitability, and work with the Sales Department to develop future business with current and potential customers. Maintain comprehensive knowledge of forklifts and industrial equipment, and regularly review labor rates against competition. This role reports to the Branch Manager and Service Director, requiring seven years of service experience and strong technical communication skills.
Required Qualifications
- 7 years of service experience
- Excellent verbal and written communication skills
- Strong computer literacy including Microsoft Office applications
- Able to work effectively with minimal supervision
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