Service Manager
$60,000–$120,000 year
Hybrid · Los Angeles, California, United States
Job Summary
Lead and optimize Lanspeed's Service Desk and Managed Services teams to deliver high-quality service, drive CSAT, utilization, and profitability, and guide the transition from MSP to MIP through AI-enabled workflows, SaberDome, and client offerings. Accountable for dashboards, onboarding, qualification of new work with Demand/Sales, and ensuring standards, documentation, and communication. Coach engineers, vCIOs/TAMs, and Strategic Services while maintaining compliance with California employment law; build an A-player organization through scorecards, development plans, and performance discipline. Focus on operational discipline, client outcomes, retention, and continuous service improvements.
Required Qualifications
- MSP management experience, including service desk/managed services operations, client-facing escalation, team leadership, PSA/RMM discipline, and operating accountability
- practical management experience that includes coaching, accountability, performance documentation, and working knowledge of California employment law
- must live within a two-hour drive of Camarillo, California for periodic team and client visits
Additional Requirements
- Must live within a two-hour drive of Camarillo, California for periodic team and client visits.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.