Service Manager
On-siteTulsa, Oklahoma, United States
Job Summary
Oversee the Service Department's morale, safety, efficiency, and profitability while managing all branch service personnel, including annual reviews, training, and disciplinary actions. Develop and achieve annual goals for labor billings based on sales estimates, rental contracts, and equipment sales. Ensure proper communication channels, records, and procedures are established and followed while controlling repair time for maximum efficiency. Maintain the Service truck fleet in safe operating condition and supervise its economical use. Perform weekly evaluations against planned goals, adjust WIP and turns accordingly, and engage in daily implementation of ERPs and support software. Acquire knowledge of warranty programs, work with warranty operations to ensure timely submissions, and maintain relationships with manufacturers' representatives. Monitor safety processes, promote safety to all employees, and ensure consistent on-site attendance.
Required Qualifications
- High School or Equivalent
- Five (5) years of experience as a Service Technician
- two (2) years in a supervisory position
- Ability to operate a motor vehicle, other vehicle, equipment, machinery, or power tools
- Experience or training in best management practices and concepts
- Exceptional Interpersonal skills
- excellent communication skills
- Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
- Must be able to work in extreme heat or cold and wet, damp, dusty, or windy conditions
- tolerate exposure to typical noises, hazardous materials, and fumes/odors associated with the shop
- Physical ability to perform maintenance on equipment for extended hours
- ability to adhere to personal protective equipment (PPE) policy
- maintain individual PPE in a functional condition
- This is a safety-sensitive position
- Ensures consistent and reliable on-site attendance
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