Service Manager Kearney
On-siteKearney, Nebraska, United States
Kearney, Nebraska, United StatesOn-siteFull TimeMid LevelAssociates DegreeEnterprise
Full TimeMid LevelAssociates DegreeEnterprise
Job Summary
Oversee service operations for CLAAS ag equipment dealership in Kearney, managing a team of technicians to grow service revenue while ensuring warranty compliance and high customer satisfaction. Responsibilities include scheduling, quoting repairs, supervising inspections, managing budget and expenses, invoicing, handling disputes, training and developing staff, and coordinating with HR. Requires 2-year Ag Diesel degree preferred and 5+ years field service experience; travel may be required.
Required Qualifications
- Two year Ag Diesel Technical Degree preferred
- 5+ years’ experience in a field service technician role
- Prior experience in troubleshooting methods and tools required
- Ability to give employee feedback in verbal and written form succinctly and timely
- Demonstrated ability to effectively train and develop personnel
- Working knowledge of CLAAS machinery a plus
- Ability to hold highest level of communications between customer, technicians, and management
- Excellent customer service skills
- Farm background desirable
- Ability to read and interpret parts and machine schematics
- Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with a strong attention to detail
- Must be able to safely operate large machinery
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