Service Manager
$65,000–$100,000 year
On-siteManteno, Illinois, United States
Job Summary
Manage service operations within the dealership to maximize return on investment by optimizing Service Department processes and ensuring internal and external customer satisfaction. Develop and execute marketing plans while monitoring monthly metrics to achieve departmental goals. Coordinate customer clinics, field days, and promotional events, then schedule and assign jobs to employees based on their skills. Review work orders for accuracy prior to invoicing and maintain all departmental tools, equipment, and vehicles. Manage recruiting, staffing, and employee development activities while ensuring a safe working environment. Requires 3+ years of Service Department experience, ability to work extended hours and weekends, and an Associate degree or equivalent.
Required Qualifications
- 3+ years experience in Service Department operations
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Ability to write and speak effectively to individuals and groups
- Familiar with John Deere and competitive products
- Basic understanding of financial principles relative to Service Department operations
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends
- Excellent customer service skills
- Associate degree or equivalent experience
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