Service Manager
On-siteCharlotte, North Carolina, United States
Job Summary
Execute the company's behavior-based safety program by monitoring leading indicators, conducting site inspections, and ensuring all technicians are trained and equipped for safe daily operations. Lead a team of Service and Heavy Maintenance Technicians in delivering break-fix service and project installations while managing recruitment, retention, performance monitoring, and progressive discipline. Oversee branch profitability by coordinating with dispatch and billing to optimize work order accuracy, monitor labor hours, and achieve budgeted margins. Conduct quarterly meetings with key customers, submit weekly revenue forecasts, and participate in periodic Ops meetings to align project schedules with technician workload.
Required Qualifications
- College degree or equivalent work experience
- Minimum of 2 years of Management or Supervisory experience
- Must be able to successfully manage and complete a high volume & variety of tasks simultaneously
- Must possess proficiency using Microsoft Office, including Word, Excel, Outlook
- Ability to travel
- Must have a valid Driver License
- Must be able to meet company's employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
- Ability to repetitively lift, carry, push, pull up to 50 pounds
- Ability to perform frequent bending, stooping, standing 8-10 hours per day
Desired Qualifications
- 3 Years of retail or commercial petroleum equipment service and/or installation experience
- 3 years in an industry providing equipment service with skilled technicians
- Must have strong communication skills
- Good interpersonal skills
- Strong customer satisfaction orientation
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