Service Manager in Alexandria, VA

Oversee service department operations by establishing company-wide best practices and maintaining a culture of customer intimacy and satisfaction. Develop and maintain all Service Organization metrics including estimates, budgets, work-orders, utilization rates, cost analysis, billable hours, technician hours, shop work status, and backlog to report KPIs to the Director of Service. Initiate leadership practices for participative management while supervising training and development of the service team. Monitor employee performance, complete evaluations, and make recommendations for changes as required. Travel to customer sites and locations within the area of responsibility as needed. This role offers a salary plus bonus, 401(k), medical, dental, and life insurance, paid time off, and is based in Alexandria, VA.