Service Manager II - Wallingford CT
On-siteWallingford, Connecticut, United States
Job Summary
Manage the daily operations of the service department by ensuring workplace safety is priority, enforcing strict compliance with all municipal, state, and federal regulations, and maintaining the condition of the facility and equipment. Lead the team through daily huddles, bi-monthly meetings, and structured coaching sessions to develop associates, while overseeing hiring, scheduling, and the execution of the 5 for 5 customer education process. Control work order dispatching to technicians, monitor customer appointments via email, and ensure all staff complete required LMS, vendor, and ASE certifications. Coordinate off-site training and report performance metrics to support leadership goals.
Required Qualifications
- Strong people management and leadership skills
- Excellent verbal and written communication
- Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions
- Strong organization and time management skills
- A comprehensive understanding of automotive servicing and the industry
- Two years related experience in automotive service management
- Completion of two-year college or technical school program
- Current, valid driver's license issued in state of residence
- Equipment Safety Certification
- ASE Certification C1– Service Consultant
- State Inspection License
Desired Qualifications
- Completion of two-year college or technical school program recommended
- ASE Certification P2 – Parts Specialist
- ASE Certification G1 – Maintenance and light repair
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