Service Manager II - Tilton, NH
On-site · Tilton, New Hampshire, United States
Job Summary
Service Manager II at VIP in Tilton, NH, reporting to Service Manager, responsible for developing and leading a team to deliver exceptional customer experiences, ensuring safety and compliance, coordinating scheduling and training (including LMS and ASE certifications), managing delivery of VIP programs and standards, and maintaining facility and equipment to support operations. Key duties include hiring and developing associates, coordinating daily operations and communications, managing work orders and service desk, enforcing code of ethics and regulatory compliance, and driving performance through coaching, policy administration, and regular meetings. The role requires strong leadership, verbal and written communication, and automotive servicing knowledge, with a standard 5-day workweek and minimum 50 hours per week.
Required Qualifications
- Two years related experience in automotive service management
- Completion of two-year college or technical school program recommended
- Current, valid driver’s license issued in state of residence
- Equipment Safety Certification
- ASE Certification C1 – Service Consultant required
- State Inspection License Required (where applicable)
- ASE Certification P2 – Parts Specialist recommended
- ASE Certification G1 – Maintenance and light repair recommended
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.