Service Manager II - Seabrook, NH

LIENT-focused Service Manager II role at VIP Automotive in Seabrook, NH overseeing a team to deliver exceptional customer experiences and VIP program execution. Responsibilities include safety leadership, performing duties of an Assistant Manager, hiring and developing a high-performing team, ensuring LMS and vendor trainings are completed, driving technician certifications (ASE C1, P2, G1), scheduling to meet all hours of operation, effective internal communication, managing work orders and dispatching to the first available technician, directing store meetings and bi-monthly gatherings, maintaining a clean and compliant service area, and enforcing the service Code of Ethics with adherence to municipal, state, and federal regulations. Works in a salaried, exempt capacity with a standard 5-day workweek and a minimum of 50 hours per week. Requires strong leadership, communication, organizational, and automotive service knowledge; prior management experience in automotive service preferred; expects ongoing professional development and adherence to safety and environmental codes. The role emphasizes team development, process execution, and ensuring customer conditions are reviewed and addressed in partnership with customers on necessary solutions, while maintaining facility and equipment readiness and compliance with safety and operations standards.