Service Manager II - Merrimack, NH
On-site · Merrimack, New Hampshire, United States
Job Summary
Service Manager II at VIP location in Merrimack, NH responsible for leading an automotive service team to deliver exceptional customer experiences in compliance with safety and policy standards. Develop and coach a high-performing team, oversee scheduling and workflow, ensure technicians are trained and certified (ASE C1, P2, G1 where applicable; LMS training completion), manage dispatching of work orders to the first available technician, and maintain facility and equipment readiness. Role emphasizes safety, process adherence, communication, and partnership with customers to address vehicle conditions, leveraging VIP programs and standards to drive service quality.
Required Qualifications
- Two years related experience in automotive service management
- Completion of two-year college or technical school program recommended
- Current, valid driver’s license issued in state of residence
- Equipment Safety Certification
- ASE Certification C1 – Service Consultant required
- ASE Certification P2 – Parts Specialist recommended
- ASE Certification G1 – Maintenance and light repair recommended
- State Inspection License Required (where applicable)
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