Service Manager II - Marshfield MA
On-site · Marshfield, Massachusetts, United States
Job Summary
Service Manager II at VIP, Marshfield, MA leads a team to deliver exceptional customer experiences while upholding safety, compliance, and VIP programs. Responsibilities include hiring and developing a superior team, ensuring LMS and vendor training, achieving ASE certifications, scheduling to meet customer needs across all hours, coordinating dispatch of work orders to technicians, maintaining a clean and compliant service area, and enforcing the Code of Ethics and municipal/state/federal regulations. The role emphasizes leadership, communication, process execution, and ongoing coaching to drive performance and customer satisfaction.
Required Qualifications
- Two years related experience in automotive service management
- Completion of two-year college or technical school program recommended
- Current, valid driver’s license issued in state of residence
- Equipment Safety Certification
- ASE Certification C1 – Service Consultant required
- State Inspection License Required (where applicable)
- ASE Certification P2 – Parts Specialist recommended
- ASE Certification G1 – Maintenance and light repair recommended
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