Service Manager II - Madawaska, ME
On-site · Madawaska, Maine, United States
Job Summary
Service Manager II (SMII) in Madawaska, ME oversees automotive service operations, ensuring safety compliance and leading a team to deliver exceptional customer experiences. Responsibilities include hiring and developing a high-performing team, ensuring LMS and vendor training, achieving ASE certifications, proper scheduling to meet service demands, effective communication through daily huddles and meetings, dispatching work orders to technicians, coordinating off-site trainings, and maintaining facility and equipment standards. The role emphasizes policy adherence, safety, and regulatory compliance, with a standard five-day, 50-hour work week and the goal of evolving into a future Service Manager. Essential skills include strong leadership, verbal and written communication, organizational ability, automotive servicing knowledge, and the ability to manage customer relationships and service quality across the location.
Required Qualifications
- Two years related experience in automotive service management
- Completion of two-year college or technical school program recommended
- Current, valid driver’s license issued in state of residence
- Equipment Safety Certification
- ASE Certification C1 – Service Consultant required
- ASE Certification P2 – Parts Specialist recommended
- ASE Certification G1 – Maintenance and light repair recommended
- State Inspection License Required (where applicable)
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